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Frequently Asked Questions

Q1: What are generic medicines?

Generic medicines are manufactured by brand name companies only after expiration of patent. They are similar to brand name medicine in terms of strength, route of administration, effectiveness, quality, active ingredients, dosage forms and indicated uses. However, these medicines can vary from branded counterparts in appearance. Generic medicines are cost effective in comparison to branded counterpart but there is no compromise in quality and purity. Manufacturing and processing of generic medicines is done under the same FDA guidelines which are followed during brand drug formulation.

Q2: How can I get information about the generic medicine?

You can get information about the generic medicine from your doctor, health care provider or medical advisor.

Q3: Where can I buy generic medicine online?

The generic medicine can be purchased online by placing an order at our website Thepharamacysell.com

Q4: How you differ from a local pharmacy?

We provide our customers a large option of medicines including generic medicine. A local pharmacy may deliver your product but we offer you a convenient mode of placing order and getting home delivery of your order in minimum time. You can get information regarding all aspects of medicine by going through descriptive information given on our website.

Q5: Does your online pharmacy deliver the order in my country?

Yes we do provide the shipment facility to your country. You can contact us anytime, we deliver order worldwide.

Q6: How to place an order to your online pharmacy?

You can order us by going through our website or sending us an e-mail at www.thepharamacysell.com. You can also contact our customer care executives anytime at our toll free number 1-855-251-3111

Q7: What are the payment modes for the ordered medicine?

The mode of payment for the ordered medicine is very simple. You can make the payment online through e-cheques and other payment option.

Q8: In how much time I will get the delivery of the ordered medicines?

After confirming the payment our customers get the ordered medicines within 10 to 15 days.

Q9: What do if I do not get my parcel?

In case your order gets misplaced during transportation then we offer reshipment of the product without charging any fee. But we are not responsible if we got a wrong mailing address from your side. 

Q10: Do you guarantee the effectiveness, purity and safety of your products?

 Yes. We guarantee the all the aspects related to the quality and effectiveness of our medicines. Products tabulated on our website are highly safe and secure. All the products are manufactured by renowned pharmaceutical companies under the FDA guidelines. Our customers must be assured about the inevitable quality of our medicines. All these medicine have been approved by FDA.

Q11: What would happen if my parcel reaches in my absence?

In your absence the parcel will be dropped in your mail box but if the size of the packet is larger than the size of your mailbox you will get a notification to collect the parcel from your local delivery agency.

Q12: Do I encounter any customs related issues while making a purchase from your online pharmacy?

 We assure our customers that there will be no issues related to customs unless the purchased drug is banned in your country or state. For more details you can call our customer care centre.

Q13: What are the sources of the medicines available on your online drug store?

 We acquire our medicines from the best and world famous pharmaceutical companies like Ranbaxy, Ajanta, Sun Pharma, Cipla and Dr Reddy’s. These medicines have got approval from globally recognised regulatory authorities and are manufactured following stringent conditions. We have our own packing and shipping department equipped with highly qualified staff.

Q14: Is it compulsory to provide you with the prescription of doctor before placing any order?

 No, it is not necessary, but it will be good if you can provide us with the doctor’s prescription. It is beneficial in some cases because some medicines are available only after doctor’s prescription. you can send us your prescription via Fax or E-mail.

Q15: What procedure would be followed after the placement of an order?

After the successful placement of order we prepare for its dispatch in the Shipping Department where proper packaging of the product is done. You can know about the delivery status of your shipment by using a tracking number provides by us.

Q16: How can I get the information regarding status of by shipment using tracking number?

Our customer care support team can be contacted anytime to get the information about the status of the dispatched product. Our customer care executive will give you the complete information about the delivery status of your order.

Q17: What to do in case I don’t need the ordered medicine anymore? 

You can cancel your order within 24 hours of placement. Cancellations can be done by contacting our customer care team through email, online chat and toll free number. Request for cancellation will not be entertained after the passage of the first 24 hours.

Q18: What type of medicines we can order from PharmacysSell.com?

Thepharamacysell.com deals with generic drugs as well as branded drugs. We offer low cost medicines having exceptionally high quality. All the medicines are approved by the US FDA (Food and Drug Administration).

Q19: Do you provide customer care service for all the days of the week?

Yes, we provide 24x7 services for our customers. You can contact us anytime during all the days of the week.

Q20:  What are the advantages to purchase from online drug store?

Placing the order at an online pharmacy is easier than going to a local retailer to purchase the medicine. This saves your time as well as money.

Q21: What to do in case I get a damaged or broken parcel?

We will reship your order free of cost in this case. You have to send us the image of the damaged product after that your order will be reshipped to you.